I'm a front desk agent - english

Mi Front desk manager me dio esto :P

me reí mucho...! que lo disfruten! Es la cruda realidad del laburante en recepción!

I am receptionist. I am a Front Desk Agent.
I have advanced degrees in book keeping, public relations, marketing, advertising, computer science, civil engineering and Suaheli. I can also read minds.
Of course I will find the reservation you booked 6 years ago, even though you don't know the reservation number and you think it was booked under a name beginning with x.
It is completely my fault that the blizzard shut down the airport and you have to sleep in a warm king-size bed while 5000 of your co-travellers are sleeping in benches at the airport. I am so sorry.
It not a challenge for me to book you into 7 non- smoking suites with pool view, two interconnecting doors and two king-size beds, 4 extra beds and two baby cots. I know, its my fault that we do not have a helicopter landing platform.
I am receptionist, a front desk agent if you want to call me in that way. You can expect that I speak every language. It's obvious for me that if you make a reservation for Friday you actually mean Saturday. I am familiar with any financial information and decisions regarding our hotel group and yes, I can tell you why your invoice from March 1987 has a telephone charge of 25 cents even though you did not use the telephone.Yes, I understand that Dingleberry Enterprises is a huge corporate account that can easily destroy our company.Yes, I am lying when I say that we are fully booked. I can easily build a few more guest rooms and I promise, THIS time I will not forget the helicopter landing platform.
I am receptionist. I am able to do 3 check-ins, 2 check outs, to take 5 reservations and another 15 telephone calls and to fix the toilet in room 221, and restocking the supply of pool towels, all at the same time.
Yes, I will be glad to call the van driver and tell him to drive over all the cars stuck in traffic because you've been waiting at the airport for 15 minutes and you've got jet lag.
I am a front desk agent, an operator, a bellhop, houseman, guest service representative, housekeeper, sales coordinator, information specialist, entertainment critic, restauranteur, stock broker, referee, janitor, computer technician, plumber, ice-breaker, postman, babysitter, dispatcher, laundry cleaner, lifeguard, electrician, ambassador, personal fitness trainer, fax expert, human jukebox, domestic abuse counselor, and verbal punching bag. Yes, I know room 112 is not answering their phone. And of course I have their travel itinerary so I know exactly where they went when they left here 9 hours ago, and what their cell phone number is.
I always know where to find the best vegetarian, kosher, Mongolian BBQ restaurants. I tell you what you can do and see within 15 minutes in town without spending any money and I take every responsibility for the bad lunch on your flight, traffic jams, your mother in law, broken tyres on the hired car and the national economy.
I do understand that you think you have a reservation here. People often confuse us with the Galaxy Delight Motel, Antarctica. Certainly I can book you into a room on the executive floor and you will get your special 1 Euro rate because you are a member of the Koolyannobbing bowman - and ballet association.
You can expect me to be smiling at any time, to be empathetic, to console and to flatter you, to up sell or down sell (and know when to do which), dance and sing and fix the printer and tell your friends that you're here. And I know exactly where 613 Possum Trot Lane is in the Way Out There subdivision that they just built last week. I am receptionist- I do everything – and I try to be busy when the boss is around.
After all, I AM a Front Desk Agent! And I do LOVE my job.